Contact Hope Water Restoration

What should you do before the crew gets to your Hope home?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• If the water is coming from a pipe or an appliance, close the nearest shutoff valve or the main valve for the house.
• If you have a sump pump, check whether it's running. A tripped breaker or an unplugged cord is worth a look, as long as you can reach it without wading in.
• For storm water coming in, the Ready.gov severe weather page has general safety steps. Once you're safe, move what you can off the floor and call us.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What will the team ask about your Hope home?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Which fixture or pipe is leaking, or that you can't tell yet.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether the basement walls are wet or just the floor.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• About how old the house is. A lot of homes in Hope date from the 1960s, and older plumbing changes what the crew checks first.
• If there's a dog or other pet the crew should know about.
• If you plan to file a claim, which company your policy is with.

Short answers are enough, since the crew will look at everything again in person.

What will the crew do first when they arrive?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

We document the damage with a photo report and walk you through what we found, so you can decide with your insurance company.

Sewage backups add a cleaning and disinfecting step, and the crew will tell you which soaked materials can be cleaned and which have to come out.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Why do the age and layout of your Hope home matter on the call?

Many Hope homes were built in the 1960s, so original supply lines and drain pipes may still be in place. You'll see two story homes across Hope. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Clay drain lines in older houses corrode or let roots in over time, which can lead to backups. Homes near Haw Creek can take on groundwater or surface water after long rains, which the crew handles differently from a pipe leak. Mention any of this when you call, and the crew will plan around it.

Which areas around Hope can call this number?

Calls from these Hope neighborhoods come to the same number:

• Hope Historic District · built mostly in the 1840s to 1940s, most with basements
• Seminary Street Corridor · much of it from the 1860s to 1880s, most with basements
• Harrison Street Area · built mostly in the 1940s to 1960s, most with basements
• Town Square District · basements are common
• North State Road 9 Corridor · homes from the 1960s to 1980s, basements are common

If you're just outside Hope, in Edinburgh, St. Paul and Westport, this is still the number to call. For addresses near the edge of the service area, call and the team will check whether a crew can get there. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do people ask before calling about water damage in Hope?

Who runs the crews behind Hope Water Restoration?

This page is powered by Indy Roof & Restoration, the company Aaron Christy started in 2018. It holds an A+ rating from the BBB and has been accredited since 2019, as its BBB profile shows.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. Aaron joined FOX59's Indy Now in January 2026 to talk about water restoration and protecting your home. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. The number on this page reaches the team any time, day or night.